Two stakeholders want different KPIs on the same dashboard. How do you resolve this?

< 1 min read

First, I understand the purpose of the dashboard and the decisions each stakeholder wants to support.
I discuss with both stakeholders to clarify why each KPI is important for them.
Then I check whether the dashboard serves multiple roles, such as operational monitoring vs strategic reporting.
If both KPIs are valid, I structure the dashboard with separate sections or views for each need.
For example, in one project we created summary KPIs for management and detailed operational metrics for team leads.
If the dashboard becomes too crowded, I prioritize KPIs based on business impact.
I validate the proposed structure with both stakeholders before development.
This ensures the dashboard remains focused while still supporting key business needs.

Power BI Essentials