A stakeholder questions the credibility of the dashboard. How do you rebuild trust?

< 1 min read

First, I would understand the stakeholder’s concern by asking which metric or part of the dashboard they believe is incorrect.
I would review the data sources, calculations, and transformation logic used in that metric.
Next, I would validate the numbers by comparing them with the source system or raw data.
For example, in one report a stakeholder questioned the revenue number, so I traced the calculation back to the transaction table and verified the aggregation logic.
If an issue is found, I would correct the logic and clearly explain what caused the discrepancy.
If the data is correct, I would walk the stakeholder through the calculation step by step.
I would also share the metric definition and data sources to improve transparency.
Finally, I would document the logic and encourage periodic validation checks to maintain trust in the dashboard.

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