A dashboard is used for decisions it was not designed for. How do you address this?

< 1 min read

First, I would identify how users are applying the dashboard beyond its intended purpose.
I would review whether the metrics and visuals support these new decisions accurately.
In one project, a marketing dashboard was being used for operational staffing decisions, which it wasn’t designed for.
I would discuss the mismatch with stakeholders and explain potential risks of misinterpretation.
If the new use case is valid, I would propose enhancements or a separate dashboard tailored to that purpose.
If not, I would add guidance, notes, or disclaimers on the current dashboard.
I would also provide training or documentation to clarify the intended use.
This ensures users make informed decisions while maintaining data integrity.
Finally, I would monitor usage and iterate if the business need evolves.

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