A dashboard looks correct but users say it is not useful. How would you investigate?

< 1 min read

First, I meet with users to understand how they are currently using the dashboard and what decisions they expect to make from it.
I ask which metrics they actually refer to and which visuals they ignore.
Then I observe their workflow to see where the dashboard fails to support their daily tasks.
In one project, users said the dashboard looked good but lacked drill-down to investigate issues.
I also check whether the KPIs align with their operational goals and responsibilities.
Sometimes the problem is too many metrics without clear prioritization.
Based on feedback, I redesign the layout to highlight key KPIs and add filters or drill-downs.
Finally, I validate the updated dashboard with users to ensure it supports their decisions effectively.

Power BI Essentials