- Relevant SLAs for BI performance include report load time, typically under 5–10 seconds for dashboards.
- Data refresh SLA, e.g., daily, hourly, or near real-time depending on business needs.
- Query response SLA for DirectQuery or live connection reports.
- Uptime SLA for the BI platform to ensure availability during business hours.
- Visual interaction SLA, ensuring slicers, drill-throughs, and filters respond promptly.
- Error-free refresh SLA to prevent failed or partial dataset updates.
- Adoption and usage SLA, indirectly reflecting performance and reliability.
- Meeting these SLAs ensures dashboards are fast, reliable, and trusted by stakeholders.
What SLAs are relevant for BI performance?
Updated on February 25, 2026
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